Robotic Process Automation (RPA)
Robotic Process Automation enables automation of labor-intensive, multi-step tasks across systems and data sources with no coding.
Empower Your Workforce with Automation
Increase productivity, efficiency and compliance so employees can focus on higher-value work by automating routine, repetitive tasks. Part of Tungsten's industry-leading workflow automation platform, Tungsten Robotic Process Automation (RPA) makes end-to-end automation happen.
Smarter robots
With embedded AI and cognitive capture, our robots extend workforce capacity, applying cognitive services to think, act upon and interpret data.
Connected systems
To accelerate workflows and reduce systems disruption, RPA acquires and integrates data into legacy systems and new enterprise technologies.
Faster deployment
Low-code and no-code development enables business users and citizen developers to design, build and run RPA across workflows while increasing ROI.
Why customers choose RPA
Maximizes workforce capacity and efficiency
Deploy RPA to automate an entire workflow—or just a part. Workforce analytics monitors and optimizes digital worker health, discovers trends, ensures compliance and detects real time problems.
Eliminates errors and improves outcomes
Reduce error-prone, manual data entry and document processing. RPA accesses and acts on information using AI to accelerate outcomes.
Hyperautomates digital workflows
Identify task automation opportunities and rapidly develop and deploy RPA. Avoid time-consuming and costly coding.
Improves technology investments
Run RPA with existing technology like business process management (BPM) and case management. Use robots within broader business processes to eliminate manual steps.
How RPA can help
Low-code design environment
Visually recognize applications, screen areas and objects in real time with a modern robot design studio for professional and citizen developers.
Intelligent document processing
AI-based cognitive intelligence learns, processes and classifies unstructured document data. Built-in machine learning and natural language processing automates complex document processing.
Automated process discovery
Record, map and analyze business processes and applications including interactions via desktop and internal and external applications. Gain insight into existing processes and tasks that digital workers can automate.
Analytics and process intelligence
Out-of-the-box dashboards deliver insights on robot operations and system performance. Customize dashboards to analyze employee productivity and identify trends to improve ongoing processes.
Flexible and scalable deployment
Easily scale with a stateless, multi-threaded architecture. Implement on-premise or in the cloud.
Robot lifecycle management
Git Version Control System (VCS) manages hundreds or thousands of robots, snippets and resources. Synchronize between different source control repositories like dev, test and production environments.
Intelligent screen automation
Robots capture screen images and can locate and identify UI elements such as labels, buttons and text boxes within application environments like Citrix.
Centralized robot management
Communicate with virtualized applications and run robots concurrently to optimize scalability and performance.
Explore how RPA is transforming industries
Banking
Financial institutions of every size have realized the value of RPA to achieve their outcomes. Connecting legacy systems with modern software, automating know-your-customer and anti-money-laundering processes and fraud prevention are all possible with RPA in banking.
Healthcare
Private practices and hospitals alike benefit from RPA in back-office processes. Securely retrieve, update and store patient records in compliance with privacy legislation, improve patient experiences and service outcomes and discover areas for improvement with healthcare RPA.
Human resources
Give overworked HR teams a break by augmenting this workforce with RPA. Transform processes such as onboarding new employees or separating from current staff as you improve internal expense tracking and receive automatic alerts about compliance and other HR concerns.
Insurance
RPA offers significant value for insurers, especially in customer service and claims processing. Robots can gather claim information, file data and alert the appropriate claims adjustor to begin working the case. Learn how RPA can impact other processes, too, such as underwriting.
IT infrastructure
Let your IT team focus on the most mission-critical tasks instead of fielding constant requests from staff for access to software or data. Build robots that can better manage and monitor the IT infrastructure in your business and rapidly alert the relevant parties when something goes wrong.
Real estate
Real estate businesses must handle massive amounts of data on homes and properties when making a sale or finding the right home for a client. RPA transforms listing management by automating additions and removals, connects prospective clients to the right agents and makes every day more profitable.
Hear from our satisfied customers
Frequently asked questions
RPA, or robotic process automation, delivers new levels of efficiency by using software to perform tedious and repetitive tasks normally done by humans. With this digital workforce carrying out their instructions, humans are free to focus on higher value tasks, such as engaging with customers. RPA works best for high volume task workflows with highly defined, rules-based processes and clear endpoints.
These robots interact with software interfaces as a human would and bring multiple potential benefits to business users. Costly errors and typos that create confusion are easy to eliminate with bots that always enter data correctly. Optimized and scaled RPA can reduce business operating costs and open the door to more advanced intelligent automation solutions as your business gains experience.
Any task that is repetitive, rules-based and takes place within typically static frameworks (such as software or a website with a format that rarely changes) is a candidate for RPA. If a worker can easily break down their process into a series of steps involving software interactions, you can probably build a robot to replicate that process.
RPA robots don’t make decisions; they follow rules. If the rules break or bend, bots break down, too. Tasks that require complex decision-making and the ability to handle exceptions aren’t ideal for RPA. However, they can be suitable for other forms of automation through a comprehensive intelligent automation platform.
Think of RPA as a foundation for workflow automation. Robots can often represent an easy pathway to initial automation “wins” through a low barrier to entry. As you integrate RPA into your organization, the integration may reveal shortcomings in processes that you weren’t aware of previously. That revelation can start the process of your business embracing additional workflow automation tools and the transformation of how you do business.
No—in fact, RPA functions at its best when it works alongside humans to empower workers to deliver more high-value work. A common RPA use case is automatically fetching customer account data so that customer service representatives can efficiently help a larger number of clients. RPA hasn’t replaced the rep in this example. Instead, it has taken over less-valuable but still fundamental duties.
Deploying RPA always starts with identifying automation opportunities and educating your colleagues on the benefits of such an investment. When a project gets the greenlight, a multi-stage lifecycle process combined with the right platform choices will allow you to launch your first bot within days or weeks.