Better outcomes for customers and employees—every organization that works like tomorrow places this goal at the top of the must-do list for 2020 and beyond. That's why Tungsten and Cognigy have formed a strategic alliance to integrate their respective technology solutions. Organizations can realize the benefits of end-to-end automation with Tungsten, while creating more frictionless customer/employee engagement though omnichannel input channels – such as voice and chat – provided through Cognigy.
Download this white paper to discover how AI and automation can be combined to:
- Facilitate human-like interactions using innovative natural language processing and deep-learning algorithms.
- Capture, process and analyze data, and empower employees and customers to engage with data across an entire process.
- Lower transaction costs, eliminate manual and tedious tasks and drive better satisfaction among customers and employees.
For more information, call our United States office at +1 (949) 783-1333, or contact a local office around the world.
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