Deutsche rentenversicherung has automated its incoming mail, freeing up resources for important new tasks

The three primary drivers that prompted Deutsche Rentenversicherung to upgrade to Tungsten TotalAgility from eFlow were the pursuit of enhanced stability during peak workloads, a desire for more autonomy in addressing change requests, and a focus on fostering innovation. Since the introduction of the new automated document processing system, the team has benefited from a stable solution, efficient support and a partner that values further development.

DRV's extensive workflow requires numerous branches, loops and integrations with additional systems. Employees only have to manually process about 6% of cases; the rest is carried out entirely automatically. Other departments are now planning similar upgrades.