300,000
RPA-Executed Processes Performed in One Month
40 Million
Document Pages Automatically Analyzed and Classified
5 Million
Cases Successfully Adjudicated Each Year
Serco assists millions of consumers each year through case-management efforts which involve the intake and processing of tens of millions of documents and hundreds of millions of data records. By applying automation at key points, Serco is today able to triage casework components into parts that can be fully or partially automated, separating parts which require more highly skilled knowledge workers. This capability has allowed Serco to drive far greater efficiencies without compromising quality or accuracy.
About Serco
With over 50,000 employees in more than 20 countries across the world, Serco is a global leader in case management services that support vital government programs to enhance the experience and outcomes of consumers. Serco’s integrated approach combines policy expertise, business process excellence, and intelligent automation to help Federal, State and local governments deliver outstanding service to millions of citizens.
Serco.com
Products
Kofax RPAKofax CaptureKofax MonitorKofax Process IntelligenceKofax VRS Elite
Focus
Case ManagementProcess IntelligenceOptical Character Recognition (OCR)Robotic Process Automation (RPA)
Products
Tungsten TotalAgility
Streamline your processes with TotalAgility, our AI workflow management solution. Discover how automation can transform your business.
Tungsten RPA
Robotic process automation (RPA) solutions enable you to automate labor-intensive, multi-step tasks across systems and data sources with no coding.