In today’s rapidly evolving IT landscape, businesses face increasing pressure to streamline device and print infrastructure. This challenge has become a critical component of operational efficiency. We are proud to have received the prestigious PrintIT Award for Hybrid Working Solution of the Year 2024, a testament to our commitment to delivering innovative solutions tailored to the needs of today’s hybrid workforces.

We are equally thrilled to share that Tungsten Automation has been recognized as the market share leader in device and print management for 2023 in the IDC: Worldwide and U.S. Device and Print Management Market Shares, 2023: 4Q24 Update – Cloud Transition Continues (doc #US52679324, November 2024).

We believe these acknowledgments solidify what our customers already know: Tungsten Automation’s Document Automation & Security (DAS) solutions set the standard for innovation, reliability, and customer value.

The key differentiator

As the industry rapidly transitions to cloud-based solutions, Tungsten Automation has emerged as a key player. While we believe the recognition is an achievement, it’s our unwavering commitment to solving real customer challenges that truly sets us apart.

As Matt Hill, Regional Vice President of Sales for EMEA, explains: “Our solutions are built around our customers’ needs. In a hybrid work environment, businesses require not only seamless device management but also robust security and cost-saving features—and Tungsten Automation delivers every time.”

Why choose Tungsten Automation?

1. Customer-Centric Innovation

The challenges of modern IT—hybrid workforces, declining print volumes, and stringent security requirements—require tailored solutions. Our Printix software eliminates the need for print servers, while offering integrated AI-assisted features for workflow optimization. From consistent user experience across devices to AI-powered automation, our solutions are designed with the end-user in mind.

Through integration with Microsoft Azure, we enable flexible print management and advanced document capture for hybrid and remote environments.

Key features include secure release printing, data encryption both in transit and at rest, and seamless integration with third-party systems like Microsoft Azure and SAP S/4HANA. These capabilities ensure businesses can maintain flexibility without compromising security.

2. Seamless Cloud Transition

The IDC market share report notes “In 2023, the document solutions software market experienced a significant shift toward cloud adoption, where larger customers increasingly transitioned from on-premises deployments to cloud-based solutions.”

We believe Tungsten Automation is leading this charge. Whether you’re a small business looking for SaaS simplicity or an enterprise balancing regulatory requirements with operational needs, our hybrid cloud solutions ensure flexibility without compromising on security.

Our hybrid approach allows customers to migrate at their own pace while benefiting from centralized management and auto-scaling features, ensuring a future-proof solution.

Customer Spotlight: All Saint Multi Academy Trust has transformed its print services with Printix, aligning with its cloud strategy to deliver exceptional experiences for teachers, staff, and students. They’ve experienced a 96% reduction in helpdesk tickets and £10,000 annual operational cost savings.

“We like the fact that Printix is designed to be flexible and configurable—it wasn’t like trying to fit a square peg in a round hole (…) it transformed the user experience for the better overnight.” — David Allerton, IT Manager, All Saints Multi Academy Trust

3. Uncompromising Security

In an era where data breaches are costly and common, security is non-negotiable —especially for SMBs that may struggle to recover from such incidents. Our solutions meet the highest industry certifications, integrating seamlessly with identity management systems to provide robust protection.

Printix enables secure release printing, ensuring documents are only accessible to authorized users while providing a complete audit trail for compliance.

“Security is table stakes, and our customers trust Tungsten Automation to keep their sensitive data safe,” says Matt Hill. “We’ve made it our mission to deliver solutions that not only meet but exceed today’s stringent security standards.”

4. Scalable Solutions for Every Business

From SMBs to large enterprises, our solutions are built to scale. With pay-as-you-go SaaS models, businesses can enjoy predictable costs without sacrificing functionality. And our vertical-specific solutions ensure seamless integration with existing workflows.

Printix simplifies implementation, reducing project costs and accelerating ROI.

For global enterprises, our Printix Hybrid Cloud Enabler feature supports a mix of on-premises and cloud strategies, enabling gradual migration tailored to each region’s needs.

Printix provides cost transparency with visibility to who is printing, what they are printing, where and what device they are printing to.

Driving Innovation Together Additionally, Tungsten Automation’s innovation extends beyond print and device management. Our Power PDF solution, recently named the #1 PDF Editor by TrustRadius Buyer’s Choice Award, recognized for its intuitive design and robust functionality. Learn more about how this tool is transforming document workflows in my previous blog: Power PDF Named #1 PDF Editor: Wins TrustRadius Buyer’s Choice Award.

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