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Welcome to the Tungsten Automation Customer Success Center

Everything you need to maximize your digital transformation investments.

Overview

We’re Glad You’re Here

Whether you’re a new Tungsten Automation customer or a long-time loyal one, whether you use one of our solutions or an entire platform, we want to ensure our products deliver the most value to your business and drive the workflows and digital innovation you need to be successful.

Take a look at some helpful resources to help you take full advantage of your Tungsten Automation solutions.

Professional Services

Training

Customer Success

Customer Support
Prepare to Launch

Professional Services

From identifying automation opportunities to design, enablement and scale—Tungsten Automation Professional Services partners with you to increase efficiency of your technical teams and lower your TCO. Think of us as your automation guides, supporting you every step of the way.

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Ready to Launch

Training

Customer Success

From your first day as a Tungsten Automation customer, we want your experience to be a positive one. We'll share our best practices with your team, help you get the most value from our products, be at your side when you are undergoing changes or expansion in your solution, and be a constant point of contact for any inquiries you may have.

Whether you’re a subscription or perpetual customer, we offer a la carte services and packaged Customer Success programs designed for you.

Customer Success Programs:

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Support

Customer Support

Every customer is different and so are their needs for support. We’ve created a multi-faceted approach to offering the most effective assistance for your organization. From a lighter touch through our partner network to direct support from Tungsten Automation experts, to 24/7 mission critical assistance, there’s a perfect fit for your support needs.

Enterprise Customer Support Retail Customer Support

More Resources

Tungsten Automation Community
Share information, ask questions, find solutions and follow topics. Knowledge Base
Access our enterprise customer support portal, documentation and how to guides. Product Documentation
Access the latest documentation for releases, installations, upgrades and much more.

We’re constantly creating impactful training opportunities to get you up and running or simply refresh your own product knowledge.

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Tungsten Automation product training is about ensuring that your solutions are used in the most effective way. We do that by applying the right balance and amount of training relevant to specific roles in your organization, to ensure the highest level of success using our products.

View Role-based Courses

The Tungsten Automation Learning Cloud provides not only learning content, but tools to make the learning journey a little easier and a lot more fun. With your enrollment in one of our technical training courses, you'll automatically have one full year of access to course content.

Explore Learning Cloud

Earning a Tungsten Automation product certification validates your ability to leverage our technology to achieve your objectives. Certification provides a systematic approach to staying current with our products. Check out the course catalog for the most up-to-date programs.

View Certification Courses