Irvine, CA – March 12, 2024 - Tungsten Automation, formerly Kofax, is pleased to announce the appointment of Joe Olson as its new Chief Customer Officer (CCO). In this role, Joe will be responsible for overseeing all aspects of the company's strategic customer lifecycle initiatives, post-sale customer support and success, professional services, SaaS cloud hosting, renewals, and other operational functions.
With a career spanning over two decades in executive leadership roles within public and private SaaS companies operating at global scale, Joe brings a wealth of experience and expertise to Tungsten Automation. His extensive background includes serving as CEO, CCO and GM, where he has consistently demonstrated a deep commitment to driving customer-centric strategies that align with customer needs.
Olson's leadership has been instrumental in guiding various functional areas crucial to customer success, including professional services, technical support, SaaS operations and renewals. His hands-on approach and strategic vision have consistently delivered tangible results, enhancing customer satisfaction and retention, while driving revenue growth.
"We are pleased to welcome Joe to our executive management team as our new Chief Customer Officer," said Reynolds C. Bish, CEO of Tungsten Automation. "Joe's proven track record of delivering exceptional customer experiences and driving business growth aligns perfectly with our commitment to providing unparalleled value to our clients. His leadership will be pivotal in continuing to deliver positive business outcomes for our customers and ensuring that Tungsten Automation remains at the forefront of innovation and excellence."
Joe Olson expressed his excitement about joining Tungsten Automation, stating, "I am honored to join Tungsten Automation at this exciting juncture in its growth journey. I look forward to collaborating with the team to further elevate our customer success strategies and deliver exceptional outcomes and value for our customers."
About Tungsten Automation:
Tungsten Automation, formerly Kofax, is the global leader in intelligent workflow automation solutions with a trusted legacy of 40 years, with a team of 2,200 employees in 32 countries, serving 25,000+ global customers. Our commitment to innovation and customer success has earned us industry recognition, including being named a Leader in IA and IDP by Everest Group and Process Orchestration by Forrester. We are trusted to help businesses gain unprecedented efficiencies and reduce costs through workflow automations that will propel their businesses into the future.
Nicolas.Rochard@kofax.com